Live / Mobile
When you open an account with 4bd, you share certain details with us — and this policy explains exactly what we collect, why we collect it, and how it is kept secure. Access to our platform and the scope of this policy depend on your local law and eligible regions in Bangladesh.
4bd collects the information you provide when creating an account — your name, contact details and the payment method you choose to use, whether that is bKash, Rocket or Bank Transfer. We also gather technical data generated by your device and browser session, such as IP address, session duration and pages visited. This information serves three purposes: verifying your account identity, processing your wallet transactions correctly, and maintaining the security of your session while you are active on the platform. We do not sell your personal details to third parties. Data shared with payment processors — including bKash and Rocket — is limited to what those rails require to complete a transaction. Any third-party service that handles your data on our behalf is held to handling standards consistent with this policy. Your account dashboard shows the payment methods you have linked and the transactions you have made. If any detail appears incorrect, you can raise a correction request through our support channel. Availability of certain features depends on local law and the eligible regions we serve in Bangladesh.
When you use bKash to fund your account, only the minimum data required by bKash to process that transfer is shared with them. 4bd does not store your bKash PIN or full mobile banking credentials.
Rocket payment data flows through Rocket's own processing rails. We pass only the transaction reference and amount. Your Rocket account details are not retained on 4bd's servers beyond what the transaction record requires.
Bank Transfer deposits generate a transaction reference stored in your 4bd account history. This reference is used to match incoming funds to your wallet. Full bank account numbers are not stored by us after verification.
This policy applies to activity on the 4bd platform across the services we operate directly. It does not extend to third-party websites, payment provider portals or external services you reach through links from our platform. Understanding the boundary helps you know where our obligations begin and end.
Data you provide when logging in or updating your account profile falls fully within this policy. We control how that information is stored, who can view it internally and how long it is retained.
Deposits and withdrawals processed through bKash, Rocket or Bank Transfer involve third-party payment rails. Their own privacy terms apply to the portion of data they handle; our policy covers only what we receive and store on our side.
Game content from studios available in our lobby — browsing history, session data and game round records — is captured by us and covered by this policy. We use that data only for account management and security purposes.
External links, partner sites or services you reach outside the 4bd domain are not governed by this policy. We are not responsible for the data practices of those services; check their own terms before sharing any personal details there.
You are not a passive subject of this policy — there are real steps you can take if you want to review, correct or query what we hold about you. Log in to your account and head to the account settings section: your linked payment methods, contact details and transaction history are visible there. If something looks wrong — a name misspelling, an outdated phone number, or a transaction you do not recognise — you can flag it directly through our support channel. For a broader data query, such as asking what personal data we currently hold linked to your account, contact us via the support email listed on this page. We aim to respond to data queries within a reasonable timeframe. Eligibility to exercise certain rights may depend on local law and the regions we serve. Where local law grants a right of deletion or data portability, raise the request through support and we will work through the applicable steps with you.
Your account dashboard shows the contact details, payment methods and transaction history we hold. Log in and check the account settings tab to see what is currently on file.
If your registered name, phone number or linked payment method is incorrect, go to account settings and update the relevant field — or contact support if the field is locked pending verification.
For questions about how your specific data is handled, email our support address. Include your registered account identifier so we can locate your record and respond accurately.
If your query relates to data shared during a bKash, Rocket or Bank Transfer transaction, note the transaction reference from your history page when you contact us. That reference helps us trace the record quickly.
Three contact paths are open if you need to raise a question covered by this policy. Each path is suited to a different type of query — a quick account correction, a formal data request or a transaction-linked privacy concern. We handle policy queries separately from general account support, so naming your request as a privacy matter helps us route it to the right place without delay.
Send a detailed privacy query to our support email. Include your account identifier and describe the specific data concern. We review these separately from general support tickets.
For straightforward corrections — phone number, linked bKash number, display name — the fastest path is your own account settings page after login. No need to contact us for fields you can edit directly.
If your query is urgent and relates to a security concern — such as a transaction you did not initiate — use the live chat option available after login. State that the issue is privacy-related so it is prioritised accordingly.
We keep this policy straightforward: collect only what we need, retain it only as long as it is needed, and protect it through access controls that limit who inside 4bd can view your personal record. Cookies are used on the platform to maintain your session state and remember your login across visits — you can manage cookie preferences through your browser settings. Account security depends on both sides: we apply session controls on our end, and you should keep your login credentials private and not share your account with others. If you believe your account has been accessed without your knowledge, contact support immediately through the live chat path.
We retain account data for as long as your account is active and for any period required by applicable law. Once an account is closed and the retention window has passed, personal data linked to that account is removed from our active systems.
Cookies on 4bd manage your session and platform preferences. They do not track you across unrelated third-party sites. You can clear or block cookies through your browser, though doing so may affect how the platform loads for you.
Internal access to your personal account data is limited to team members with a specific operational need — for example, verifying a payment dispute or responding to a support ticket you have raised.
When this policy is updated, the revised version is published at this URL. Continuing to use the platform after an update constitutes acceptance of the revised terms. Check this page periodically if you want to stay current.
These are the questions we receive most often about how 4bd handles personal data, account records and your rights under this policy. If your question is not here, contact us through the support email or live chat.
We collect the details you enter during account registration — name, contact information and the payment method you connect, such as bKash or Rocket. We also collect technical session data like your IP address and the pages you visit while logged in.
Only the minimum information required to process your transaction is shared with those payment rails. We do not pass your full account credentials to bKash or Rocket, and we do not receive your bKash PIN or Rocket login at any point.
Log in and open your account settings. Your linked payment methods, registered contact details and transaction history are shown there. For a broader view of what we hold on your account, send a request to our support email with your account identifier.
Yes. For editable fields, update them directly in account settings. For locked fields or a deletion request, contact support. Whether deletion is possible depends on applicable local law and any active retention obligations tied to your account history.
We use cookies to maintain your login session and remember platform preferences. You can manage or clear cookies through your browser settings. Blocking all cookies may affect how certain parts of the platform function for you during a session.
Go to your transaction history, note the reference number for the relevant Bank Transfer, and then contact us through the support email or live chat. Including the reference helps us find the record and address your concern without unnecessary back-and-forth.